Get in Touch!

Write us a quick message or just Say Hello!

  • Call: 081 784 8504
  • Landline: 033 387 1972
  • Whats App: 081 784 8504
  • E-mail: info@printcity.co.za
  • Address: 72 Bangalore Road, Northdale, Pietermaritzburg, 3201

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Common  Questions

WHAT COLOUR MODE MUST I USE?

CMYK color mode, otherwise we automatically convert it from the RGB mode which may result in color shift. To ensure you are fully satisfied with the print it’s recommended to send in the CMYK color mode files.

RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in “4-color process printing”, commonly referred to as “full color printing”.

 

Can i cancel my order?

At Print City we aim print within the shortest time possible. The moment you submit your artwork, the files are sent in to our factory and placed onto plating, where the printing masters do their thing. This is why the placed orders cannot be cancelled and the sales are final. If you have not uploaded the files you can cancel the order – be sure you call us and talk to one of our print staff as we do not accept e-mails for cancelling orders.

What file formats do you accept?

  • We recommend sending up a JPG or PDF file.
  • Try to send at least 300dpi.
  • Please make sure images are hi resolution.

My file is larger than 10mb, how can i send it?

You can e-mail us files up to 20MB in size, if you have larger files you can send them via Dropbox, WeTransfer or Google Drive.

PDFs can be made smaller using www.smallpdf.com

What paper and board types do you use?

  • Flyers are printed on 100gsm Gloss
  • Business Cards on 350gsm Gloss Board
  • We can offer 115gsm to 170gsm Gloss Paper at additional costs.

Do my files need to be print ready?

Yes – all the accepted files must be print-ready. If files are not print ready, each design will cost R350 to convert.

Will you match a sample I print out on my own printer, or a printed sample done elsewhere?

There is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography.